If you have not received your new prescription card from OPTUM Rx, call them at 1-844-368-8765. This is the dedicated number for the School Employees Health Benefit Plan (SEHBP). You can reach a customer rep at OPTUM, 24/7. (As a side note, you can contact Medicare 24/7, too).
Please note that the State Health Benefits Plan, (SHBP), has different coverage and a different dedicated phone number. We are NOT members of that group!!
If you receive your medications via mail order, you must register your billing information with OPTUM by calling the above mentioned phone number. It is important to remember that there are no changes to your out of pocket costs and co-pays. Total out of pocket costs will remain at a yearly cap of $1411.
If you have a concern about your coverage that cannot be resolved thru OPTUM, please make it known by contacting our president, Cindy Braddock (email@example.com).
Be cautious about information/suggestions posted on social media. It is not always accurate !!!!!!